Frequently Asked Questions

The Farm

Below are some commonly asked questions we receive from our customers. As always, please don't hesitate to email us at for any other inquiries.

At Smith Farms we create products using ingredients that are found in nature, e.g. butter from the karite (shea) nut, rosewater from rose petals, juice from the aloe vera plant and oil from almonds. Sometimes our ingredients are not naturally occurring in nature, but in these cases we make sure they are naturally derived, using organic principles. A good example of this is our emulsifier called Sugarmulse, which is cetearyl alcohol and cetearyl glucoside and is derived from plant sugars.
Our line of products are completely natural and contain no harsh or irritating ingredients, such as sulphates (the leading cause of contact dermatitis) and synthetic fragrances that are found in traditional skin care products. This makes them ideal for individuals with sensitive skin. In fact we've received a lot of feedback that our products have been helpful for skin conditions such as these. Please see our testimonials for further information.
You should try to use your products within 6-12 months, keeping them out of direct sunlight and extreme temperatures. Our products are stable but not indestructible; for instance, leaving them in a hot or freezing car is not the best thing for them! The products will never spoil however over time the oils can oxidize which can affect the scent. Look at the bottom of the bottle to find the date it was made.
We very proudly use a preservative system created by a company here in Quebec. It is called Biosecur, and it is derived from citrus fruit. It is an organic preservative and disinfectant that replaces parabens and quaternary ammonium compounds in products.Find it on our labels under it’s INCI name: “Citrus medica limonum”. It is both USDA and Ecocert certified organic. Visit their website for more information.
Cetearyl alcohol is not really an alcohol (such as rubbing alcohol) which would definitely dry the skin. It is an emulsifying wax, made by combining fatty alcohols from vegetable sources. Emulsifiers are what we use to keep the oil and water components bound together as a smooth lotion. The one we’ve chosen to use is called Sugarmulse and is derived from plant sugars. The INCI name for Sugarmulse is Cetearyl alcohol and Cetearyl glucoside. For more information on Sugarmulse, visit the Herbarie website.
Ingredient lists must conform to the INCI standards of identification. See below for INCI explanation.
The International Nomenclature of Cosmetic Ingredients, abbreviated INCI, was established to ensure that cosmetic ingredients are consistently listed using the same ingredient name from product to product. Using consistent ingredient names on product labels allows consumers the ability to easily compare the ingredients between multiple products.
A great resource that anyone can use is the Skin Deep cosmetic safety database. We use this database ourselves for every ingredient we use.
We prioritize packaging that is made from recycled materials, is recyclable or biodegradable. We like to use aluminum as it is infinitely recyclable. Glass is another favourite of ours.  Any plastic we use is easily recyclable. We make sure our labels are made of the same material (polypropelene) so that it can be easily recycled once at the facility. 
We ship most of our orders in cardboard boxes, which are made up of partially recycled content and are recyclable. To pack the products and keep them protected, we use both brown kraft paper which is made using 40% post-consumer recycled content and bubble wrap which can be recycled like plastic grocery bags. We also reuse wherever possible; boxes that we’ve received shipments in and bubble wrap. 
We try to source as much as we can locally, but unfortunately in the case of our raw materials, the bulk of them come from other parts of the world. We use a lot of nut butters and oils (shea, cocoa, almond, jojoba) which don’t grow in our Canadian climate. What we can get locally (beeswax, honey and goat's milk), we do. As for our packaging, we get our aluminum tubes that we use for hand lotion from a company in Hawkesbury, Ontario. All our print materials and labels are done by Montreal printers.
All our products are manufactured and packaged by us at our facility on our family farm in Saint-Polycarpe, Quebec, Canada.
Many are (Vitamin Rich Hand Cream, Marshmallow Face Cream, Orange Blossom Facial Toner and Nourishing Hair and Body Oil).  However some of our products contain beeswax and our goat’s milk soap contains, of course, goat’s milk. 
Not yet, but it’s in the pipeline!
Because our products are natural and contain none of the harsh or irritating ingredients found in most traditional products, including baby products, we encourage you to use them on your children or newborn. Our Gentle Foaming Facial Cleanser is non-stinging to eyes and therefor makes a great moisturizing baby wash.
Never! We reserve the privilege for all our friends and family, and Becky’s children ;) The cats just get hugs and food.
Let us know! We’re always learning, so all feedback positive and negative, helps us improve. Tell us what the problem is, and we’ll work to resolve it in the best way for you.
Certainly! When checking out, you will be asked for a shipping address where you can fill in the details. If you are sending a gift and don't want an invoice included in the box just make a note for us in the comments section. 
Most of our shipments are one day delivery however if you need a tracking number just include a note in the comment section of your order of send us an email at