Our Shipping & Returns Policy

  • Shipping

    We ship primarily via UPS but sometimes use Purolator or Canada Post depending on location and address.

    Within Canada

    Ontario and Quebec: 

    • Orders above $60 qualify for FREE shipping! (before taxes and after discounts)
    • For orders less than $60 we offer a flat rate of $10 for shipping. 

    Eastern Canada:
    (Newfoundland, Prince Edward Island, Nova Scotia, New Brunswick)

    • Orders above $60 qualify for FREE shipping! (before taxes and after discounts)
    • For orders less than $60 we offer a flat rate of $15 for shipping. 

    Western Canada:
    (British Columbia, Alberta, Saskatchewan, Manitoba)

    • Orders above $60 qualify for FREE shipping! (before taxes and after discounts)
    • For orders less than $60 we offer a flat rate of $15 for shipping. 

    Northern Territories/Nunavut/Yukon Territories: 

    We ship up north but do not offer free shipping. Enter your address details for a list of shipping rates available for your area. 

    To the United States 

    Please note that we're currently unable to ship to the United States.

    International

    We ship internationally but do not offer free shipping. Enter your address details for a list of shipping rates available for your area. 

  • Returns

    Customer satisfaction is very important to us at Smith Farms. If you are not satisfied with your purchase please contact us at customer@smithfarmsproducts.com to discuss next steps.

    • Unopened/Unused items purchased from smithfarmsproducts.com can be returned for a full refund within 30 days of delivery.
    • Gently-used items purchased from smithfarmsproducts.com can be returned for store credit within 30 days of delivery. 
    • After 30 days from delivery, all items are final sale.

    Note that original shipping charges are not refunded in the case of a return, unless the return is a result of our error (you received an incorrect or defective item, etc.). Return shipping charges are the responsibility of the user and are not refundable.

    Please note that this only applies to products bought from Smith Farms's online store.

    How to return a product:

    1. Clearly mark the package as a return and make sure you've communicated with us at customer@smithfarmsproducts.com prior to sending so we're aware of the situation.
    2. Ship the product to the address listed below.
    3. We'll notify you via e-mail of your refund once we've received and processed the returned item.

    Ship returns to:
    Smith Farms Skincare
    3607 Elie Auclair
    Saint-Polycarpe, Quebec, Canada
    J0P 1X0

    We will refund your credit card within 7 business days of receiving your return.

    Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.