Refund policy

Returns
Customer satisfaction is very important to us at Smith Farms. If for any reason you are not satisfied with your purchase please contact us within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send it to: Smith Farms - 3607 Elie Auclair Saint -Polycarpe Quebec CA J0P 1X0.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you require further information please contact us at info@smithfarmsproducts.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rebecca@smithfarmsproducts.com and send your item to: 3607 Elie Auclair Saint -Polycarpe Quebec CA J0P 1X0.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Smith Farms
3607 Elie Auclair
Saint -Polycarpe
Quebec CA
J0P 1X0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.